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Frequently Asked Questions

Browse or Search Questions

• Borrowing / Library Materials
• Classes, Programs, and Special Events
• Computer Use
• Education / School
• Fines and Fees
• Library Card / Library Account
• Library Equipment
• Online Services
• Visiting the Library
• Other

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Topics

Borrowing / Library Materials

• Can I request a book from a non-PINES library?
• Can I request a book from another library?
• Can I suggest a book for the library to purchase?
• Can I use my library card at libraries outside of Clayton County?
• Do you have copies of the Clayton County Schools' Accelerated Reading (AR) Lists?
• How do I find a book for a certain grade or reading level?
• How do I find out if you have a book I want to read?
• How do I renew my books?
• How long can I keep a book that I've checked out?
• I've found a book in the PINES catalog - how do I find it on the shelf?
• Will you contact me if I have a book overdue?

Classes, Programs, and Special Events

• Can I use your meeting rooms?
• Can I volunteer to teach a class or lead a crafting activity at the library?
• Do you offer computer classes?
• How can I find out about upcoming events?
• How do I sign up for one of your events?

Computer Use

• Can I print from my laptop to the library's printers?
• Can I use my flash drive on the library's computers?
• Can I use someone else's library card to log onto the computers?
• Do I need to use Print Preview to print a web page?
• Do you have computers that children can use that don't have Internet access?
• How can I use the library's computers?
• How do I adjust the sound on the new computers at Headquarters?
• How do I connect to the library's wireless network?
• How do I keep my laptop from getting a virus or spyware?
• How do I print from the library's computers?
• I cannot get to a particular website from the library computers or my laptop.
• I don't have a Clayton County library card - can I use your computers?
• What word processing programs are on the library's computers?
• Why can't I download an ebook or Zynga Poker on the library's network?

Education / School

• Do you do test proctoring?
• Do you have any special resources for home school students?
• Do you have financial aid forms?
• Do you have study guides and practice tests?

Fines and Fees

• How do I pay my overdue fines?
• How much are overdue fines?
• What happens if I do not pay my fines and fees?
• What happens if I lose or damage a book that I've checked out?

Library Card / Library Account

• Can I use a barcode app on my cell phone instead of my library card?
• How can my child get a library card?
• How do I change my PINES password?
• How do I get a library card?
• I forgot my library card - can you look up the number?
• What do I do if I lose my library card or if it was stolen?
• What is the password for my library account?
• Will my library card expire?

Library Equipment

• Does the library have a photocopier or scanner I can use?
• Does the library offer fax services?
• How much are photocopies?

Online Services

• Do you have ebooks and/or downloadable audiobooks?
• Learning Express and/or Job and Career Accelerator is telling my login is invalid. What do I do?
• What are Book Bags?
• What is the GALILEO password?
• When I try to log in to the library databases, it does not recognize my library card number.

Visiting the Library

• Can groups/classes visit the library?
• Does the library close on holidays?
• Does the library offer notary services?

Other

• Do you accept donations?
• Do you have voter registration forms?
• Do you have zoo or park passes I can check out?
• Does the library have tax forms?
• How do I volunteer at the library?